Shipping & returns

At the moment, we ship to the USA, Canada, Australia, New Zealand, and the UK. If you’d like to receive Ora in a different part of the world, let us know at info@ora.organic. We’ll ask our team to get working on it!

Orders are processed within 1–2 business days. Orders placed after 12pm CT, or on a weekend or holiday, are processed the next business day. You will get an email when your order is placed and another with tracking once it ships.

Let’s run through it!

United States
Orders with standard shipping generally deliver within 3-5 business days after it’s been shipped. DHL takes these orders the first half of the way and USPS delivers to your door.

Orders with expedited shipping travel from warehouse to doorstep with UPS, and generally deliver within 2-3 days. Note that UPS cannot deliver to P.O. boxes.

Canada
Standard shipping takes 1-3 business days to process and, generally, 7-10 business days to deliver. Your order will start off its journey with DHL, then be delivered by Canada Post.

Australia, New Zealand, UK
International standard shipping takes 1-3 business days to process and, generally, 7-10 business days to deliver. Your international order will start off its journey with DHL, then be delivered by:

AUS: DAI Post

UK: Yodel

NZ: New Zealand Post

No matter where you are, your shipping cost is shown at checkout before you pay.

United States
Standard shipping for continental US orders is $9.95, and free on orders over $95. Subscription orders over $75 also ship free. 

Express shipping (2–3 business days) is $16.95. 

To Alaska and Hawaii, shipping is $14.95, and free on orders over $99.

Canada
Standard shipping is $14.95, and free on orders over $150.

United Kingdom
Standard shipping is $14.95, and free on orders over $200.

Australia and New Zealand
Standard shipping is $19.95, and free on orders over $200.

We don’t want you to go through a hassle upon delivery, so all international shipping fees (including customs, duties, import and brokerage fees) are built into your shipping total at checkout. There is nothing to pay upon delivery.

Please check with your household, your neighbors and your local carrier first, then contact us within 7 days of the delivery date. The first time an order is reported lost, stolen or not received, we will reship it at no cost while we investigate with the carrier.

We’re so sorry! Please contact us within 14 days of delivery with your order number and photos of the damaged item and packaging, and we will make it right.

By ordering from this site, you authorize Netrush and/or its service providers to act as your agent to retain customs brokers and/or freight forwarders for the purpose of transacting customs business with all relevant customs and revenue authorities on your behalf, including, but not limited to, arranging for the importation of each commodity ordered by you, assigning Harmonized System classification codes to each commodity, accounting for duties and taxes on your behalf, and managing any dispute with such authorities regarding customs classifications, applicable duties and/or taxes. You further authorize the customs brokers and/or freight forwarders selected by Netrush to make, endorse, sign, declare and/or swear to any customs entry, withdrawal, declaration, certificate, bill of lading and/or any other documents required by law or regulation in connection with the importation and/or transportation of the commodity that is shipped or consigned to you or your designee for shipment out of the United States and into any other country. You understand and agree that cost quotes are best estimates and may not always reflect the actual cost to Netrush. You will incur no additional charges or refunds for the difference between the quotes and the actual cost to Netrush. Netrush services are intended for merchandise that is not being delivered for resale purposes.

We craft our supplements with the intention of being beneficial to your health as well as your taste buds and it’s of the utmost importance to us that you enjoy using them. We mean business on this one. If you’re at all dissatisfied with your product, submit a return here within 60 days of your purchase and we will refund you in full. This policy applies to the first bottle you purchase of each product.

If you are unhappy with your first purchase for any reason, please reference our refund policy FAQ above (we take our satisfaction guarantee seriously!) and submit a ticket here so we can get your refund going.

For any unopened products purchased from our website within 60 days, we accept returns to our warehouse in exchange for a full refund. Simply submit a ticket here to begin the process.

Please allow 5-10 business days for our team to process your return and issue your refund.

Sorry, folks! We don’t provide international returns at this point in time.

Refunds should arrive back on your statement within 3-5 business days of processing. Please email us at info@ora.organic if you have any questions.