Shipping Policy

Thank you for shopping with Ora Organic. Below is everything you need to know about how and when your order ships. For returns and refunds, please see our Return Policy.

All shipping rates are shown in US dollars (USD).

Order Processing

Orders are processed within 1 to 2 business days. Orders placed after 12:00 PM CT, or on weekends and holidays, are processed the next business day. Business days are Monday through Friday, excluding US public holidays.

You will receive a confirmation email when your order is placed and a second email with tracking once it ships. All orders ship from our fulfillment center in Kentucky.

United States Shipping

- Standard shipping: $6.95 on orders under $150. Orders over $150 ship free. Standard orders generally deliver within 3 to 5 business days after they ship, traveling the first leg with DHL and delivered to your door by USPS.
- Expedited shipping: $12.95. Orders generally deliver within 2 to 3 business days and ship via UPS. Please note that UPS cannot deliver to P.O. boxes, so a street address is required for expedited orders.

Final shipping cost is calculated at checkout based on your destination and selected method.

Subscriptions

Subscription orders ship automatically on your selected schedule. Subscription orders over $100 ship free. Subscription orders under $100 follow the standard rates above. You can manage, pause, or skip a delivery anytime from your account.

International Shipping

We ship to Canada, Australia, New Zealand, and the United Kingdom. All international orders take 1 to 3 business days to process and begin their journey with DHL before being handed to a local carrier for final delivery.

Canada:

- Standard shipping: $9.95 to $14.95. Generally delivers within 7 to 10 business days, delivered by Canada Post.
- Expedited shipping: $19.95 to $24.95. Generally delivers within 3 to 6 business days, delivered by Canada Post.

Australia, New Zealand, and the United Kingdom (standard shipping):

- $9.95 to $19.95 depending on your location and order total.
- Generally delivers within 7 to 10 business days.
- Delivered by DAI Post (Australia), New Zealand Post (New Zealand), and Yodel (United Kingdom).

International shipping rates are shown at checkout.

International Customs and Duties

We don’t want you to go through any hassle upon delivery, so we have built all international shipping fees, including customs, duties, import, and brokerage fees, into your shipping total at checkout. There will be nothing to pay upon delivery.

International Order Terms

By ordering from this site, you hereby authorize Netrush, and/or its service providers to act as your agent to retain customs brokers and/or freight forwarders for the purpose of transacting customs business with all relevant customs and revenue authorities on your behalf, including, but not limited to, arranging for the importation of each commodity ordered by you, assigning Harmonized System classification codes to each commodity, accounting for duties and taxes on your behalf, and managing any dispute with such authorities regarding customs classifications, applicable duties and/or taxes. You further authorize the customs brokers and/or freight forwarders selected by Netrush to make, endorse, sign, declare and/or swear to any customs entry, withdrawal, declaration, certificate, bill of lading and/or any other documents required by law or regulation in connection with the importation and/or transportation of the commodity that is shipped or consigned to you or your designee for shipment out of the United States and into any other country. You understand, and agree, cost quotes are best estimates and may not always reflect the actual cost to Netrush. You will incur no additional charges or refunds for the difference between the quotes and the actual cost to Netrush. Netrush services are intended for merchandise that is not being delivered for resale purposes.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow 24 to 48 hours for tracking to update after you receive it.

Delayed, Lost, or Stolen Packages

Once an order is handed to the carrier, delivery timing is outside our control. If your tracking shows delivered but you have not received your package, please check with members of your household, neighbors, and your local carrier first, then contact us within 7 days of the delivery date.

The first time an order is reported lost, stolen, or not received, we will reship it to you at no cost while we open an investigation with the carrier on our end. For any additional reports on future orders, claims are reviewed case by case and may require carrier confirmation before a replacement can be issued.

Incorrect Address or Failed Delivery

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided at the time of purchase. If a package is returned to us because of an incorrect address or a failed delivery, we will contact you to arrange reshipment.

Damaged or Defective Items

If your order arrives damaged, please contact us within 14 days of delivery with your order number and photos of the damaged item and packaging so we can make it right.

P.O. Boxes and Military Addresses

Standard US orders can be delivered to P.O. boxes via USPS, and we ship to APO, FPO, and DPO military addresses. Expedited orders ship via UPS and cannot be delivered to a P.O. box.

Contact Us

Questions about your order or shipping? Call us at (858) 429-5591. We are available from 9 AM to 5 PM PST, and if we miss your call we will return it within 24 hours.