Refund policy

The Products purchased by you are warranted only pursuant to the warranty information, if any, accompanying the Products. You acknowledge and agree that Ora has no obligation to provide a refund for any Products. Although we may grant refunds, we examine refunds on a case by case basis and have the sole discretion in granting or denying any refunds. You may return a Product only pursuant to the return procedures set forth on the Site or in the Order Summary/Return Slip accompanying the applicable Product. All returns must be made within thirty (30) days of the date on which the applicable Product was shipped to you, and you must first contact us for a RMA number and provide all information that we request. You must strictly comply with all instructions set forth on the Site or such Order Summary/Return Slip to receive a refund, credit or exchange, as applicable. Your sole remedy for any defective or unwanted Product is to return the Product to Ora as set forth above. If you return a Product without complying with the foregoing requirements, your return of the Product may be rejected by Ora or may be subject to a repackaging or restocking charge which Ora shall subtract from any refund Ora may provide to you. Please note that you are solely responsible for paying shipping, handling and insurance on returned Products unless such Products are returned due to defect, in each case as determined by Ora in its sole discretion. This limited warranty does not apply to any failure of a Product which in Ora’s absolute judgment is due to or as a result of: (i) your negligence, abuse, accident, improper use or other physical damage to the Product; (ii) using the Product for purposes other than as intended; (iii) combining the Product with other products not intended or recommended for use with the Product; (iv) causes beyond Ora’s control including, but not limited to, fire, flood, wind, freezing, biological infestations, unusual atmospheric conditions, or acts of war or acts of God; or (v) your violation of applicable laws or regulations regarding use of the Product.